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Terms & Conditions

Based in a modern 25,000 sq ft warehouse and workshop facility located in the northwest, Repair It Reuse It is a division of Staffords Ltd formed in 1918.

Overview

This website is operated by  Repair it Reuse it. Throughout the site, the terms “we”, “us” and “our” refer to Repair it Reuse it. Repair it Reuse it offers this website including all information, tools and services available form this site to you, the user, conditioned upon your acceptance of all terms,
conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “service”, “Terms”, including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

These Terms of service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features of tools which are added to the current site shall also be subject to the terms of this service. You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Repair Terms & Conditions

  1. These terms and conditions are made between Repair it Reuse it (“the Supplier”) and the Customer and shall apply to all requests for repair/service placed by the Customer and adopted by the Supplier whether written or oral and whether expressly mentioned or not. Please include your contact details and a description of the fault (the more information the better).
  2. It is the customer`s responsibility to send the faulty machine safely into our workshop. We recommend the use of suitable internal and external packaging to protect the machine against any possible transit damage including the wrapping of plugs and accessories which could scratch the machine. We advise that the Customer takes a photograph of the machine prior to despatch so that there is a record of its condition.
  3. If the Customer chooses the option for Repair it Reuse it to provide a courier tote box, we will include internal packaging materials. However, further packaging may be needed subject to the size and shape of the machine. We also advise to wrap up plugs and any accessories. We recommend a photograph of the machine is taken prior to despatch so that there is a record of its condition. Unfortunately, we cannot accept responsibility for any loss or damage to the machine sustained in transit to us. However, if this courier option is requested the Customer can insure the machine against transit damage by paying the appropriate insurance premium listed on the booking form.
  4. We will book the courier collection on behalf of the Customer on the day the service is requested.
  5. Should the Customer decide to cancel the booking of this courier service option, and we are unable to stop the courier in time we will recover any associated courier charges and expenses already incurred from the Customer. (Normally deducted from any credit owing).
  6. In the event the Customer does not receive their machine within 3 days of being despatched by us the Customer shall notify Repair it Reuse it to enable us to investigate promptly.
  7. In the event of any loss or damage caused by our appointed courier in returning the machine to the Customer, the maximum liability of Repair-it Reuse-it is £100.00 plus the full reimbursement of the repair charge incurred. However, we can on behalf of the Customer, arrange insurance cover for any loss or damage caused by the courier up to a maximum value of £1,000.00. for an additional premium of £8.50 payable in advance.
  8. The Customer shall inspect the goods after the repair/ service has been completed and any loss or defect must be notified in writing within 7 days after completion of the repair/service otherwise it is expressly agreed that risk passes to the Customer 7 days after completion of the repair/service.
  9. If the Customer shall fail to give notice as required in 5 then the repair /service shall be deemed in all respect to be in accordance with the contract and the Customer shall be deemed to have irrevocably and unconditionally accepted the repair/service as being completely satisfactory.
  10. Repair it Reuse it shall not be liable for any loss, cost, damages or expenses suffered by the Customer or any other person or company howsoever arising out of any failure to meet any estimated repair/service time or installation date.
  11. Repair it Reuse it hereby expressly excludes to the extent permitted by law, liability (arising in contract or in tort howsoever arising) for
    i. Consequential loss or damage caused by or arising out of the repair or service of the equipment or occurring in respect of the equipment, and
    ii. Loss or damage due to fair wear and tear, negligence or improper use, and operational use, storage, or handling other than strictly in accordance with the Supplier’s written or oral instructions during the repair or service.
    iii. Loss, injury or damage (including consequential loss) arising from fire, accident industrial
    dispute, civil disturbance or any other act or accidental default interfering with the repair/service of the equipment and beyond the control of the Supplier.
  12. If you request a refund for a repair, we reserve the right to reverse any repair completed and retain any parts fitted before processing the refund. We cannot guarantee that your original part will be returned but we will provide a part in similar condition to the part that was originally attached to the device when the repair was initiated. By requesting a refund, you acknowledge and accept these terms
  13. It is a condition of the contract that the parts/consumables delivered by the Supplier to the Customer shall remain vested in the Supplier until payment due under all orders placed with the Supplier by the Customer has been made in full.
  14. These terms and conditions shall in all respects be governed and construed in accordance with English Law.
  15. Repair it Reuse it warranty covers parts against failure but not against liquid damage or accidental damage.
  16. Our warranty coverage is applicable solely to customers residing in the United Kingdom.
  17. If we are unable to complete the Service for any reason, or the Service will incur further costs payable by you beyond that initially estimated by us, we will notify you immediately via telephone and or email/text message. If no fault is found on your Device or you do not accept our revised estimate, we will return your Device to you unrepaired but reserve the right to charge you a diagnostic fee in accordance with our standard charges.
  18. The warranty attaches to a specific device as identified by its unique serial number and to a specific Customer as identified by the records on our system. It will cover the Customer for any repairs of the original fault and for the parts replaced/ replaced only. If additional faults arise, they will not be covered under the terms of the warranty Furthermore, the warranty will not cover accidental damage, nor will the cover extend should the device change ownership.
  19. We do not accept responsibility for any progression damage where your device has been repaired elsewhere prior to your repair at Repair it Reuse it.

Liability

1. Our entire liability in respect of any single cause of action arising out of or in connection with this Agreement (whether for breach of contract, tort, including negligence, statute or otherwise at all) shall be limited to the extent that the cause of the action related to our supply of the Services, at our exclusive option to either:

a) Supplying the services again

b) Repaying you any amount that you have paid in respect of the services and returning your device to a similar condition as it was receive

2. In the unlikely event your Device is damaged beyond economical repair or lost as a direct result of a service or repair undertaken by Repair it Reuse it, you are entitled to a fully functioning refurbished device of equal value to your Device, based on its model and condition as received and with the original repair issue resolved.

To receive a refurbished replacement device, full payment must have been received for the repair service and the relevant damaged device must be surrendered to Repair it Reuse it. Your original device will be kept by Repair it Re use it and any device may take up to 10 working days to be provided although we will make every effort to provide a replacement sooner.

If a suitable refurbished replacement is not available, we will reimburse you the value of your Device reflecting its model, age, and condition when received by us as well as the estimated cost of the repair.

3. Nothing in the Liability Clause shall apply to limit or exclude our liability for: (a) death or personal injury resulting from our negligence (b) breach of any terms implied by statute (c) any claim arising under the Consumer Protection Act 1987; or (d) fraudulent misrepresentation.

Online Terms

By agreeing to these terms and conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of the majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of service violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your services.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks, and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit Card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us.

Price and Payment Options

We accept Visa, Visa Debit, MasterCard, MasterCard debit, Maestro and PayPal payments.

Please see www.paypal.com for information on PayPal payments.

The prices shown on our e-commerce site include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the service provider. The amount you pay will be the price indicated plus any delivery charges. The delivery charge will depend on the delivery option that you choose and will be
shown during the checkout process.

Prices for our products are subject to change without notice. We reserve the right at any time to modify and discontinue the service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.

3.Credit Card Validation
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the  issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

At all times where we disclose your information it will remain secure.

We are working together with PayPal and Sage pay to offer you a safer shopping experience when using your credit card online.

If you choose not to register during the checkout process depending on the card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

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