Terms of Service

1 These terms and conditions are made between Repair it Reuse it (“the Supplier”) and the
Customer and shall apply to all requests for repair/service placed by the Customer and
adopted by the Supplier whether written or oral and whether expressly mentioned or not.
Please include your contact details and a description of the fault (the more information the better).
2 It is the customer`s responsibility to send the faulty machine safely into our workshop. We recommend you use suitable internal and external packaging to protect your machine against any possible transit damage including the wrapping of plugs and accessories which could scratch the machine. We advise that you take a photograph of the machine prior to despatch so that you have a record of its condition.
3 If you choose the option for us to send a specialised tote box to you by courier we will include internal packaging materials. However, you may need to add further packaging subject to the size and shape of the machine and we also advise to wrap up plugs and any accessories. We recommend that you take a photograph of the machine prior to despatch so that you have a record of its condition. Unfortunately, we cannot accept responsibility for any loss or damage to the machine sustained in transit to us however if you chose this courier option you can insure your machine against transit damage by paying the appropriate insurance premium listed on the booking form.
4 We will book the courier collection on your behalf on the day you request the service.
NB Should you decide to cancel the booking of this courier service option and we are unable to stop the courier in time we will unfortunately have to recover from you any associated courier charges and expenses incurred. (Normally deducted from any credit owing).
5. In the event that the customer does not receive their machine within 3 days of being despatched by us the Customer shall notify the Supplier to enable us to investigate promptly.
6 The Customer shall inspect the goods after the repair/ service has been completed and any
defect must be notified in writing within 7 days after completion of the repair/service otherwise
it is expressly agreed that risk passes to the Customer 7 days after completion of the
repair/service.
7. If the Customer shall fail to give notice as required in 5 then the repair /service shall be
deemed in all respect to be in accordance with the contract and the Customer shall be
deemed to have irrevocably and unconditionally accepted the repair/service as being
completely satisfactory.
8. The Supplier shall not be liable for any loss, cost damages or expenses suffered by the
Customer or any other person or company howsoever arising out of any failure to meet any
estimated repair/service or installation date.
9. The Supplier hereby expressly excludes to the extent permitted by the law, liability
(arising in contract or in tort howsoever arising) for
i. Consequential loss or damage caused by or arising out of the repair or service of the
equipment or occurring in respect of the equipment, and
ii. Loss or damage due to fair wear and tear and negligence or improper use, operational use,
storage, or handling other than strictly in accordance with the Supplier’s written or
oral instructions during the course of the repair or service.
iii. Loss, injury or damage (including consequential loss) arising from fire, accident industrial
dispute, civil disturbance or any other act or accidental default interfering with the
repair/service of the equipment and beyond the control of the Supplier.
10. It is a condition of the contract that the parts/consumables delivered by the Supplier to the
Customer shall remain vested in the Supplier until payment due under all orders placed with
the Supplier by the Customer has been made in full.
11. These terms and conditions shall in all respects be governed and construed in accordance
with English Law.