About Repair It Reuse It

Repair It Reuse It is one of the largest independent repairers of small domestic appliances in the UK.

Based in a modern 25,000 sq ft warehouse and workshop facility located in the northwest, Repair It Reuse It is a division of Staffords Ltd formed in 1918.

In 1992 we were one of the first companies in our industry to achieve ISO9001 (formerly BS5750) certification, the benchmark for quality management systems and a policy of continuous improvement in our service activities.

We have developed our automated processes and engineers to produce a simple, fast and effective repair service for all our customers.

Several leading UK and Global manufacturers of home appliances who recognize the value to their brand of providing a first class after sales service have appointed us to be their authorized warranty support provider.

Whilst we firmly believe we currently provide the best after sales repair service on a large and expanding range of domestic appliances don’t just take our word, read the comments of just a small sample of our satisfied customers;

“Our aim is simply to exceed your expectation”

Peter Stafford Managing Director

“Great first class service, my machine now looks brand new”
Dr. P. Ryan, N. West,  London.

“Thank you for the 3 day turnaround on repairing my coffee machine. Making it possible for me to have a decent cup of coffee to start the year-fantastic service.” Mr R Walker, Newcastle.

“You are a shining example of how a help desk should operate. Thank you again for all your teams help. I am now delighted with my phone.”

Mr. J Knowles, Essex.

“Great communication, making me a very happy customer and I’m delighted to have my machine back so quickly :)”

Miss A McBride, Sussex.

“Just a short note to say thank you for the excellent servicing of my machine, the two hour time slot for delivery was very convenient”

Mrs G Hulme, Scotland.

“Thank you for the reply which was excellent, explanatory and answered everything I needed to know about setting up my new phone”

Mr S. Peters, Wales.

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ACCREDITATIONS

We are a ISO9001 accredited company and we follow all WEEE regulations for the safe disposal of machines.

GENERAL DATA PROTECTION REGULATION (GDPR)

Data protection legislation will undergo a significant change when the General Data Protection Regulation (GDPR) comes into effect in May 2018.

This new legislation imposes guidelines on how organisations store and manage the data they hold on individuals, and has the ability to impose penalties on organisations that break the rules.
At Repair it Reuse it, the protection and care of data has always been a top priority: we have a dedicated team and are fully aware of the processes that must be in place to ensure our data is safe and secure., below are the four key pillars of our commitment to comply with the regulations;

  • Repair it Reuse it recognises that when we handle your customers’ data, we are jointly responsible for the care of that data – and that means we must have robust processes in place for that purpose
  • Repair it Reuse it has had in place a real focus on data protection for many years – that means having the people, resources and systems in place to protect every aspect of our operation and data, including any data you share with us
  • When you pass your customer data to Repair it Reuse it, you can feel safe in the knowledge that we have data security experts in place to monitor, our system security
  • We are aware of the changes and have plans in place to ensure we always comply with GDPR legislation.

We are ready for GDPR; although essentially for us it’s business as usual, as we have always taken the security of our customers’ data seriously.

WHAT OUR CUSTOMERS SAY ABOUT US

Great first class service

Great first class service, my machine now looks brand new.
Dr. P. Ryan

3 day turnaround on repairing my coffee machine

Thank you for the 3 day turnaround on repairing my coffee machine. Making it possible for me to have a decent cup of coffee to start the year- fantastic Service.
Mr R Walker

I am now delighted with my phone

You are a shining example of how a help desk should operate. Thank you again for all your teams help. I am now delighted with my phone.
Mr. Knowles

I’m delighted to have my machine back so quickly

Great communication, making me a very happy customer and I’m delighted to have my machine back so quickly.
McBride

OUR PARTNERS

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