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FAQs

About our repairs

You don’t need a local repair shop. Simply post and we return to addresses right across the UK, so wherever you are you can book online and have your appliance picked up, fixed and sent back to you. You can also post your item in or drop it at a local centre if you prefer.

Book online, search for your appliance and model, then choose the fault to see a fixed price. Pay online and either send your item in or book a collection. We start work the day after your device arrives and return it to you once it’s fixed, keeping you updated along the way.

We begin work the day after your item reaches us and most repairs are completed within seven days. Timings can vary with the fault and whether specific parts are needed, and we keep you updated throughout.

Every repair is a fixed price shown when you book, based on your exact model, and you pay upfront through the online system. If your device turns out to need additional parts beyond the standard repair, we’ll contact you with the cost before going ahead, so there are no surprises.

The price you pay covers the inspection, diagnosis and repair of your device. If we find it can’t be repaired, there’s nothing further to pay.

Yes. Every repair comes with a 90-day warranty covering the work we carry out and the parts we fit. If the same fault returns within that time we’ll put it right.

Wherever possible, we fit genuine manufacturer parts. For older machines where original parts are no longer available, we use parts of the same quality so your appliance performs as it should.

You can post it in or drop it at a local delivery centre. Delivery options and costs are shown at checkout.

Pack your item in your own box, empty any water tanks and remove beans, pods or kegs, and include the accessories relevant to the fault.

Payment is taken upfront through the online booking system. We accept card, Apple Pay and Klarna, so you can spread the cost if you prefer.

We’re part of Staffords Ltd, an appliance business established in 1918, and we’re ISO 9001 certified. Our technicians are fully trained, and for brands like Dyson and Beerwulf they’re manufacturer trained. Choosing repair over replacement also keeps working appliances out of landfill.

Coffee machine repairs

We repair all the major brands and types, including Sage, Nespresso, DeLonghi, Krups, Magimix and Dolce Gusto, covering both manual espresso machines and bean-to-cup models. If your brand isn’t listed, book online and search for your model to check.
Yes. Water not coming through is usually caused by a blockage, a scaled-up system or a pump fault, all of which we regularly repair. Book online, select the fault and we’ll diagnose and fix it.
Yes. A steam wand or frother that won’t produce steam or froth is a common fault, often down to a blockage or a valve or pump issue, and it’s one we fix regularly across Sage and other brands.
Yes. We repair grinder faults on bean-to-cup and integrated grinder machines, whether the grinder is jammed, not turning or not grinding evenly.

Yes. A machine that won’t power on can be down to a range of electrical faults, and our technicians will diagnose the cause and repair it. Book online and select the fault to get started.

Repairs are a fixed price based on your exact model, shown when you book online. Bean-to-cup machines can cost a little more than simpler models. You pay upfront and we’ll only ever contact you first if additional parts are needed.
A repair is very often the cheaper and greener choice, especially for mid-range and premium machines that cost far more to replace. Our fixed price quote lets you see the cost upfront, so you can make an informed decision before committing.

Steam iron repairs

We repair all the major brands, including Tefal, Rowenta, Philips, Braun, Bosch, Morphy Richards and Russell Hobbs, covering standard steam irons and high-pressure steam generator stations.
Yes. We repair steam generator stations from brands like Tefal, Morphy Richards and Russell Hobbs, including faults with the pump, boiler, hose and steam delivery.
Yes. Loss of steam is one of the most common iron faults, often caused by limescale, a blocked steam path or a heating issue, and it’s a repair we carry out regularly.
Yes. We repair heating faults, water leaks and electrical problems on both standard irons and steam generator stations. Book online and select the fault for a fixed price.
Repairs are a fixed price based on your model and shown when you book. For steam generator stations in particular, a repair is usually far cheaper than replacing the unit, and it keeps a working appliance out of landfill.

Vacuum cleaner repairs

We repair leading brands including Dyson, SEBO, Vax, Hoover and Shark, covering cordless models such as the Dyson V8, V10 and V11 as well as upright and cylinder vacuums.
Yes. Loss of suction and power faults are among the most common vacuum problems we see, and our technicians will diagnose and repair the cause, whether it’s a blockage, motor or electrical fault.
Yes. A vacuum that overheats or cuts out mid-use often has a blockage, a filter issue or a motor fault, all of which we repair. Book online and select the fault to get started.
Yes. If your cordless Dyson won’t hold charge or runs for only a short time, we can replace the battery so it performs like new again.
Our deep clean is a full strip down and clean of your machine, clearing built-up dust and debris to restore suction and performance. It’s ideal if your Dyson is still working but underperforming.
Repairs are a fixed price based on your model, shown when you book. For premium vacuums like Dyson and SEBO, a repair is usually far more cost-effective than buying new.

Food mixer repairs

We repair the leading stand mixer brands, including Kenwood and Kenwood Chef, KitchenAid and Magimix, covering motor, gear and attachment faults.
Yes. A mixer that won’t run or has lost power is usually down to a motor or electrical fault, and it’s a repair we carry out regularly on Kenwood and other brands.
Yes. Worn or slipping gears are a common fault on stand mixers that have had years of use, and we can replace the gears to get yours running smoothly again.
Yes. If an attachment won’t lock in place or won’t turn, the fault often lies with the drive or the fitting, both of which we repair. Book online and select the fault for a fixed price.
Almost always, yes. These are premium machines built to last for decades, so a repair is usually far cheaper than replacing them and keeps a much loved mixer going for years more.

Beerwulf and beer pump repairs

We repair the full Beerwulf and SUB range, including The SUB Classic, The SUB Compact, the BeerTender VB31, the BeerTender VB32 and the Beerwulf Blade.
Yes. A Blade or SUB that won’t cool is one of the most common faults we see, usually down to the cooling system, and it’s a repair our manufacturer trained technicians carry out using genuine parts.
We repair the full range of common faults, including a keg locked in, dome lights not working, a flashing red light, too much foam, a slow or no pour, a beer flow that won’t stop, clogged lines, broken seals and motor faults.
Yes. We’re an authorised repairer and our technicians are trained directly by the manufacturer, so every repair is carried out to the correct standard using genuine parts.
Yes. We work with pubs, venues, events and other businesses to keep their machines pouring, with the same fixed price repairs, nationwide collection and return, and genuine parts.
Repairs are a fixed price based on your machine, shown when you book online. You pay upfront and we’ll only contact you first if any additional parts are needed.

Dyson Airwrap repairs

We repair the Dyson Airwrap range, including the Co-anda2x, the i.d. and the Origin.
We fix the most common Airwrap faults, including a unit that won’t reach the right temperature, cuts out during use, has unresponsive controls or buttons, loses heat, or makes unusual noises.
Repairs are a fixed price based on your model, shown when you book online. You pay upfront and we’ll only contact you first if additional parts are needed.
Yes. We’re an authorised Dyson repair provider and our technicians use genuine Dyson parts, so your Airwrap is repaired to the correct standard.

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